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Unable to link my router with my phone


Sndwchhh
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After the last update (3.8.4) my Keenetic City router didn't restart itself properly and went offline on mobile app. Although after starting it manually it still didn't show up as online on the mobile app so I tried to link it again but I did not delete the offline one. Once I did that it showed itself as online but after 1 min of being online the situtation turned "being online" to "unable to verify your router, we will lock this router please contact support." I assume it did that because I didn't delete the offline one so it showed up like its duplicated one online and one offline. After all this I deleted both of them from the app, also deleted the app and reset my router to factory settings from the reset button. But now I'm unable to link my router to my phone, deleted the app again restarted the router even to its factory settings. I'm still getting the error that says "Ups, something went wrong." on the link page, it says "authenticating" and this goes either forever or I'm getting the "something went wrong" error. What should I do about it?

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On 8/16/2022 at 5:12 AM, Sndwchhh said:

After the last update (3.8.4) my Keenetic City router didn't restart itself properly and went offline on mobile app. Although after starting it manually it still didn't show up as online on the mobile app so I tried to link it again but I did not delete the offline one. Once I did that it showed itself as online but after 1 min of being online the situtation turned "being online" to "unable to verify your router, we will lock this router please contact support." I assume it did that because I didn't delete the offline one so it showed up like its duplicated one online and one offline. After all this I deleted both of them from the app, also deleted the app and reset my router to factory settings from the reset button. But now I'm unable to link my router to my phone, deleted the app again restarted the router even to its factory settings. I'm still getting the error that says "Ups, something went wrong." on the link page, it says "authenticating" and this goes either forever or I'm getting the "something went wrong" error. What should I do about it?

Remove old entry and add new one again. 

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