Linear - Call Forwarding Issue

[KYTECHNGAMING]

Hello,

I created a rule to call my cell phone if there is no answer for 5-10 seconds. The log also shows that he forwarded the call and called.
But I am not receiving calls to the phone I forwarded.

I also contacted my SIP provider. They also checked the required settings.  He was said that there is no obstacle for the forwarding function to not work.

But I didn't get any results.

Can you help me?

@sips

[sips]

37 minutes ago, KYTECHNGAMING said:

I am not receiving calls to the phone I forwarded.

Hello,

In order to investigate the call forwarding issue, could you, please collect diagnostics on your Keenetic and share it?

Collect the diagnostics by following the steps below:

1. go to GUI>Management>Diagnostics>Debug and click “Restart system in debug mode”;
2. make an incoming call that should be forwarded to your cell phone;
3. go to GUI>Management>Diagnostics>Debug and click “Stop debugging”;
4. download the self-test_*.txt file to your PC and attach it here with your next message.

[KYTECHNGAMING]

On 12/21/2023 at 5:06 PM, sips said:

Hello,

In order to investigate the call forwarding issue, could you, please collect diagnostics on your Keenetic and share it?

Collect the diagnostics by following the steps below:

1. go to GUI>Management>Diagnostics>Debug and click “Restart system in debug mode”;
2. make an incoming call that should be forwarded to your cell phone;
3. go to GUI>Management>Diagnostics>Debug and click “Stop debugging”;
4. download the self-test_*.txt file to your PC and attach it here with your next message.

Hello,

I am sharing the self-test file in the next message for review.

Thank you.

[sips]

On 12/22/2023 at 9:18 PM, KYTECHNGAMING said:

I am sharing the self-test file in the next message for review.

After studying the self-test provided, I see that in 5 seconds after receiving INVITE sip:xxxxxxxxx507@xxx.xxx.xxx.232:5060, Keenetic responds with 302 Moved Temporarily message containing SIP URI sip:xxxxxxxxx969@xxx.xxx.xxx.10 in the Contact field.

Receiving the 302 message, the calling party should send INVITE to sip:xxxxxxxxx969@xxx.xxx.xxx.10, but, as I understand, it didn't happen. Most probably, the reason is AVENCOM doesn’t allow call forwarding with 302 messages in such scenarios. You can check with AVENCOM technical support if it is so.

[KYTECHNGAMING]

Thank you for the detailed information. And I thought the problem was on Avencom side. I'll have it double-checked.