After updated Alpha 3…

[tulgar]

After installing the Alpha 3 version, I started experiencing issues with firmware updates.

On the Hopper, Sprinter, and Viva models, I am unable to install either the main (stable) or the dev versions.

[eralde]

9 hours ago, tulgar said:

After installing the Alpha 3 version, I started experiencing issues with firmware updates.

On the Hopper, Sprinter, and Viva models, I am unable to install either the main (stable) or the dev versions.

Unfortunately, there is a bug in the Alpha 3, related to the firmware update process.
I suggest that you use the recovery utility described here: https://support.keenetic.com/sprinter/kn-3710/en/21740.html#21740-keeneticos-recovery
And then you should be able to update to Alpha 4, where this issue is fixed.

The link above is for KN-3710, you can find the recovery utility relevant to your particular model, by entering it's name here: https://support.keenetic.com/ and then searching for "Restore".

[Ahmed Ensar]

On 3/5/2026 at 1:44 PM, eralde said:

Unfortunately, there is a bug in the Alpha 3, related to the firmware update process.
I suggest that you use the recovery utility described here: https://support.keenetic.com/sprinter/kn-3710/en/21740.html#21740-keeneticos-recovery
And then you should be able to update to Alpha 4, where this issue is fixed.

The link above is for KN-3710, you can find the recovery utility relevant to your particular model, by entering it's name here: https://support.keenetic.com/ and then searching for "Restore".

Translate:

I spent half an hour dealing with recovery, and now I'm back to a clean installation. We were used to the problem-free Alpha, you really surprised everyone with this twist. 😌