Voyager Pro (KN-3510) does not work as extender more than once.

[kiltum]

yes, i know, it sounds crazy, but it really looks like this

steps to reproduce:

1. Buy 4-pack of voyager pro.

2. take one as main router, configure it, etc. 

3. take another one from the box. turn switch to B, connect to network, see button "accure" in web-interface of main switch.

till this step all ok. 

BAD step - 4. change ip address of main router (this is easiest step to reproduce bug)

oops, all extenders are gone. is looks ok for this step, but ... now you are in stuck. you lost all extenders as extender. now - forever.

what i try: 

- reset extenders by pressing reset button. indicator blinking for some seconds, and return to amber. after some time devices are switches to "dumb access point". Whey are visible in wifi, i can connect to them (by password on back) and get access to network by main router. but i cannot access to dashboard of "damaged switch"

and sure, no any sign in "Mesh Wi-Fi System" page

- turn switch to position A. they are start working as usual router, I can access them, configure, etc. I can even ask "reset to factory state" - all ok, they refreshed, I got initial startup wizard, etc... No extender mode, only router. For extender mode - turn switch 

- return switch to position B - still no luck. no any sign of device. you can reset it again by button or repeat reset to factory from router mode - it does not matter. amber light and all

Now I has 7 "routers" and no extenders

OS 4.0.7

 

[surfuser]

Had almost the same issue with Sprinter. Extenders appeared in the web UI after 2 or 3 hard resets and ethernet cable switches (on / off).

Edited December 24, 2023 by surfuser

[kiltum]

Ok, now I spend two hours to prove that voyager cannot work as extender more than once. 

For first step I prove that my network works. I grab old keenetic extra, reset it, switch to extender and connect to the same network with voyagers. All ok - almost immediately I got "accure" button.

What i try:

- Connect voyager by poe or external power. 

- Connect by "blue" rj-45 and "white"

- Reset multiple times in all situations above. With connected network/power and without. 

- Connect rj-45 multiple times with reset, after powerup, before powerup.

- i even try to push wifi button on extender and router at same time

No luck. No any sign of voyager as extender. 

may be light sequence helps?

amber - (press and hold reset) - 8 sec - green flash fast (for 2-3 sec) - (release reset) - amber for 8-9 sec - switch to green - another 8 sec- green flash slowly - green  - amber

 

[admin]

After doing steps 1-3 you are not supposed to hard-reset the extenders, because this way you erase the binding keys, and you have to acquire the extenders again.

So, if your extenders do not appear after changing the IP address of the main router, just re-plug their ethernet cable or reboot them to let their DHCP client get an IP address from the new network.

[kiltum]

Again. 

After change main ip address of router extenders NO MORE works. They have status offline in "wifi system page". I can plug, unplug, power off and on them .. nothing helps. I do this (because its look very logical and "did you turn it off and on again?") before I unlink them from main router and start trying to hard-reset and accure back them.

BUT! Even then i unlink them and hard-reset, they does NOT able to accure. And this is very strange problem from my point of view

Edited December 25, 2023 by kiltum

[admin]

5 часов назад, kiltum сказал:

Again. 

After change main ip address of router extenders NO MORE works.

My reply was based on your initial descriptions of what you were trying to do to fix the problem.

22 часа назад, kiltum сказал:

what i try: 

- reset extenders by pressing reset button. indicator blinking for some seconds, and return to amber. after some time devices are switches to "dumb access point". Whey are visible in wifi, i can connect to them (by password on back) and get access to network by main router. but i cannot access to dashboard of "damaged switch"

and sure, no any sign in "Mesh Wi-Fi System" page

- turn switch to position A. they are start working as usual router, I can access them, configure, etc. I can even ask "reset to factory state" - all ok, they refreshed, I got initial startup wizard, etc... No extender mode, only router. For extender mode - turn switch 

- return switch to position B - still no luck. no any sign of device. you can reset it again by button or repeat reset to factory from router mode - it does not matter. amber light and all

Now I has 7 "routers" and no extenders

None of those actions is helpful, because:

- reset by pressing the RESET button clears the Wi-Fi-system binding keys, so you have to acquire the extender again. To do that, however, you will have to erase it from the controller as well.

- turning the switch to A makes the device a router, but not an extender

- turning the switch back to B has no effect after pressing the RESET button, because (see above) the controller still remembers it under the old keys, so you have to erase it from the controller.

So, the only thing you need to do after steps 2,3 and changing the IP address of the home network, is to make the extender get a new IP address from the controller. The extender's DHCP client doesn't react quickly enough, because it waits for the lease to expire. (We can try to improve it later by sending a special command to extenders when changing the controller's IP address.) Anyway, if simple restarting of the extender (power off and on) doesn't help after steps 2,3, please file a bug report to our tech support and provide all the diagnostics they will ask for.

Apart from that, you can do the procedure another way:

1. Reset the controller to factory defaults.
2. Set the IP address you wanted initially.
3. Reset the extender devices to factory defaults and turn them to B mode (extender).
4. Connect them to the controller and acquire them, just like you did initially.

[kiltum]

No, resetting main controller to factory setting does not helps. (and magically add some new bugs, but not related to this case). 

How i can contact tech support? I cannot find any channels except this

[eralde]

49 минут назад, kiltum сказал:

How i can contact tech support? I cannot find any channels except this

https://help.keenetic.com/hc/en-us

[kiltum]

I find solution! For all, whos come after me. 

Make this network connection

router (white) - network - (blue) extender 

Pay attention for colors of rj45 socket! if you connect "router (blue) - network - (blue) extender" - pairing will work only once. EVEN if you set ISP on white port and common network on blue. EVEN if no ISP at all. EVEN if WIFI ISP. Remember, only white port!

After this changes all extenders are able to re-pair. 

[KYTECHNGAMING]

On 12/24/2023 at 9:51 PM, kiltum said:

yes, i know, it sounds crazy, but it really looks like this

steps to reproduce:

1. Buy 4-pack of voyager pro.

2. take one as main router, configure it, etc. 

3. take another one from the box. turn switch to B, connect to network, see button "accure" in web-interface of main switch.

till this step all ok. 

BAD step - 4. change ip address of main router (this is easiest step to reproduce bug)

oops, all extenders are gone. is looks ok for this step, but ... now you are in stuck. you lost all extenders as extender. now - forever.

what i try: 

- reset extenders by pressing reset button. indicator blinking for some seconds, and return to amber. after some time devices are switches to "dumb access point". Whey are visible in wifi, i can connect to them (by password on back) and get access to network by main router. but i cannot access to dashboard of "damaged switch"

and sure, no any sign in "Mesh Wi-Fi System" page

- turn switch to position A. they are start working as usual router, I can access them, configure, etc. I can even ask "reset to factory state" - all ok, they refreshed, I got initial startup wizard, etc... No extender mode, only router. For extender mode - turn switch 

- return switch to position B - still no luck. no any sign of device. you can reset it again by button or repeat reset to factory from router mode - it does not matter. amber light and all

Now I has 7 "routers" and no extenders

OS 4.0.7

 

Do u use managed POE switch? 

[kiltum]

Yes, both router and extender connected to managed PoE switch. Actually router and extenders was in one separate vlan. Nobody except them in this vlan

 

[KYTECHNGAMING]

On 12/28/2023 at 9:37 AM, kiltum said:

Yes, both router and extender connected to managed PoE switch. Actually router and extenders was in one separate vlan. Nobody except them in this vlan

 

I'm not sure if it's related to your question, but I wanted to remind you of something.

Are MSTP / RSTP / STP protocols active on the managed switch?

https://help.keenetic.com/hc/en-us/articles/360016127780-Keenetic-Mesh-Wi-Fi-System-frequently-asked-questions-

 

[kiltum]

I know about it. And nothing changes in switch setting when I found solution.